Refund & Cancellation Policy

Last updated: 13 October 2026

1. Introduction and scope

PurePani subscription fees are non-refundable; when you cancel, your plan stays active until its current end date.

This Refund & Cancellation Policy ("Policy") applies to all paid plans, subscriptions and add-ons purchased on the PurePani website (https://www.purepani.in), the PurePani mobile applications, or through any PurePani sales representative (together, the "Platform"). The Platform is owned and operated by Simpleops Private Limited, a company registered under the laws of India with its registered office at First Floor, 2570, Near Raja Harish Chandra Marg, Sector E, Sudama Nagar, Indore, Madhya Pradesh 452012, India ("PurePani", "we", "us", "our").

This Policy forms part of, and should be read together with, our Terms of Use and Privacy Policy. By purchasing a plan, you confirm that you have read and accepted this Policy.

Definitions

• "Subscriber" / "you" means the individual or business that purchases a plan on the Platform.
• "Plan" means any paid subscription to the Platform, whether monthly, quarterly, annual or of any other duration.
• "Billing Period" means the period of service paid for in advance, from the plan start date to the plan end date shown in your account.
• "Plan End Date" means the last day of the current Billing Period, as displayed in your account and on your invoice.

2. Plans, billing and free trial

All plans are billed in advance for the full Billing Period, and prices are shown in Indian Rupees (INR) inclusive or exclusive of GST as stated at checkout.

1. Advance payment. The fee for each Billing Period is charged at the start of that period. A tax invoice is issued for every payment and is available in your account.
2. No auto-renewal. Plans do not renew automatically, and we do not set up recurring payment mandates. We will remind you before your Plan End Date. To continue using the Platform after that date, you must purchase a new plan.
3. Price changes. Plan prices may change from time to time. A new price applies only to plans purchased after the change and never to a Billing Period you have already paid for.
4. Free trial. New Subscribers get a one-month free trial. No fee is charged during the trial, and the trial never converts into a paid plan automatically. When the trial ends, your account becomes read-only (see Section 3) unless you purchase a plan.

3. Cancellation

You can cancel your plan at any time; your paid access continues in full until the Plan End Date, after which your account becomes read-only.

How to cancel

• There is no cancellation feature in the application, simply don't renew your plan. You can use till the end of current plan period.
• By email to support@purepani.in or WhatsApp/phone at +91 62657 54402, from your registered email or mobile number, quoting your registered account details.

We will confirm every cancellation by email, SMS or in-app notification within 48 hours, with the Plan End Date on which service will stop.

What happens after you cancel

1. Your plan remains active and all features stay available until the Plan End Date.
2. No further charges are made. Plans do not renew automatically, so you are charged again only if you buy a new plan.
3. After the Plan End Date your account becomes read-only. You can log in and view your existing records, but you cannot add, edit or process new records.
4. You can reactivate full access at any time by purchasing a new plan at the then-current price.

Getting a copy of your data. The Platform does not offer a self-service data export. If you need a copy of your data, before or after cancellation, email support@purepani.in from your registered email address or mobile number. We will provide it within 30 working days in a commonly used format such as CSV or Excel. Your data is retained and deleted as described in our Privacy Policy.

4. No refunds

Fees paid for any plan are non-refundable, in whole or in part, once the Billing Period has started.

This means we do not offer refunds or credits for:

• cancellation part-way through a Billing Period;
• unused days, months or features in a Billing Period;
• downgrading to a lower plan during a Billing Period;
• not using the Platform, or using it less than expected; or
• an account suspended or terminated for breach of our Terms of Use.

Exceptions — payment errors. The no-refund rule covers fees for service you have bought. It does not let us keep money taken in error. We will reverse or refund the amount in full in these cases:

To claim one of these, write to support@purepani.in within 30 days of the charge with your registered details and the transaction ID. Approved refunds are paid to the original payment method. Banks and payment gateways may take further time to credit the amount, which is outside our control.

Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law in force in India.

5. Plan changes, suspension and taxes

Upgrades take effect immediately; downgrades take effect from the next Billing Period; and if we discontinue the service ourselves, you are not left paying for nothing.

• Upgrades. If you upgrade during a Billing Period, you pay the price difference pro-rated for the remaining days, and the higher plan starts immediately.
• Downgrades. A downgrade takes effect from the next Billing Period. The current plan continues until the Plan End Date, and no refund or credit is given for the difference.
• Suspension or termination for breach. If we suspend or terminate your account because you breached our Terms of Use or applicable law, no refund is due for the remaining Billing Period.
• Termination or discontinuation by PurePani. If we terminate your plan, or discontinue the Platform or a paid plan, before your Plan End Date for any reason other than your breach, we will give you at least 30 days' notice and refund the fee for the unused portion of the Billing Period, calculated on a pro-rata basis.
• Service interruptions. Planned maintenance and short outages do not entitle you to a refund. Our service-level commitments, if any, are set out in the Terms of Use.
• Taxes. GST and other applicable taxes are charged as required by law. Where any amount is refunded under Section 4 or this Section, the corresponding tax is adjusted through a credit note as required under the GST laws.

6. Grievances, governing law and contact

Complaints about billing, cancellation or refunds go to our Grievance Officer, who acknowledges them within 48 hours and resolves them within one month.

Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000)

• Email: support@purepani.in
• Phone: +91 62657 54402
• Address: First Floor, 2570, Near Raja Harish Chandra Marg, Sector E, Sudama Nagar, Indore, Madhya Pradesh 452012, India
• Hours: Monday to Saturday, 10:00 to 18:00 IST

Governing law. This Policy is governed by the laws of India. Subject to your rights under consumer protection law, the courts at Indore have exclusive jurisdiction.

Changes to this Policy. We may update this Policy from time to time. Changes are posted on this page with a new "Last updated" date, and material changes are notified to active Subscribers by email or in-app notice at least 30 days before they take effect. Changes do not affect a Billing Period you have already paid for.

Last updated: 13 October 2026. Earlier versions are available on request.